Refund & Cancellation Policy

This Refund Policy applies to all transactions initiated through the NextGenPay Platform — AePS, DMT, BBPS, UPI, recharges, travel bookings and any value-added services. Refunds for products / services delivered by third-party billers (electricity boards, telecom operators, airlines, IRCTC, hotel chains) are governed by the policies of the respective billers, but NextGenPay will assist you with end-to-end follow-up.

In line with the RBI's circular on Harmonisation of Turn-Around-Time and Customer Compensation for Failed Transactions, the timelines below apply for auto-reversal. Where the auto-reversal fails to happen within the prescribed TAT, you are entitled to compensation of ₹100 per day of delay credited automatically to the same account.

• Log in to your NextGenPay dashboard → Transactions → Raise Dispute.
• Or e-mail support@jmpnextgenpay.com with the transaction reference number (RRN), date, amount and a short description.
• For UPI disputes you may also raise a request directly with the issuer bank, the NPCI UDIR portal or the RBI Digital Ombudsman.

• Successfully delivered services where the obligation has already been performed (e.g. recharge accepted by operator).
• Convenience fees / platform fees once a transaction is completed successfully.
• Annual membership / subscription fees of distributor or retailer plans, except where cancellation is exercised within 7 days of activation and no service has been used.

Refunds are credited back to the original source of payment. Typical credit timelines: UPI / wallet — within 24 hours; IMPS / NEFT — within 2 working days; credit / debit card — 5 to 7 working days, subject to issuer bank.

If you are not satisfied with the resolution provided at L1 support within 7 days, escalate to:

• L2 — Grievance Officer, grievance@jmpnextgenpay.com (response within 15 working days)
• L3 — Principal Nodal Officer, nodal@jmpnextgenpay.com
• L4 — RBI Integrated Ombudsman Scheme, 2021 at cms.rbi.org.in or NPCI Digital Ombudsman